Connecticut Association of School Librarians

I just read an article that reinforced to me what we should keep in mind. Here are some lessons from them: emphasize quality interactions; deliver a positive experience; embrace transparency.

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Comment by Jackie Galante on April 30, 2009 at 3:28pm
I loved reading this article, because Zappos is one of my favorite companies/websites! I have never had anything but extremely positive experiences with them. Now I know why:-)

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